Account Manager / Client Growth Lead

We’re a small, strategic Shopify partner agency trusted by a select group of high-growth ecommerce brands.

We’re not a churn-and-burn kind of agency. Clients stay with us for years because we build solid relationships and deliver work that drives results. From smart redesigns to technical performance and UX improvements, we help ecommerce businesses grow.

We’ve got great clients and huge potential within those accounts, and we’re looking for someone to help us unlock that growth.

This is a commercially-focused account management role. Yes, you’ll be the steady hand our clients rely on, but your real value will come from helping us grow their accounts.

We’re looking for someone who’s confident in a client-facing role, can build strong relationships, and knows how to translate business needs into sold work. You’ll be supported by our founder and a network of trusted freelancers, but you’ll also have plenty of space to shape your own path.

You’ll lead client communication, track delivery, and handle the occasional light-touch PM, but your primary focus will be on helping clients succeed — and helping us grow revenue from that success.

If you’ve worked with Shopify clients before and sold agency services, you’ll feel right at home.

🧑‍💻 Client coordination & success

• Be the main point of contact for a small group of retained ecommerce clients

• Lead weekly/fortnightly client calls, following up with clear notes and actions

• Monitor client Slack channels, Asana boards and shared inboxes, responding or triaging as needed

• Log new client requests and ensure they’re clearly briefed and assigned

• Draft and escalate responses when needed, ensuring clients feel heard and supported

• Spot opportunities to improve what we deliver and how we deliver it

• Proactively offer suggestions and strategic input to help clients achieve their goals

• Build strong, long-term relationships that clients trust and enjoy

📈 Sales & account growth

• Identify opportunities to upsell or cross-sell agency services based on client needs

• Shape and sell ideas that genuinely add value - from retainers to UX audits to CRO work

• Prepare scopes, quotes and proposals based on client conversations and briefs

• Use a simple account planning process to track and grow account value

• Follow up on commercial conversations and ensure smooth handover into delivery

• Work with the founder to refine ideas and bring sales opportunities to life

⚙️ Operational support

• Coordinate with trusted freelance partners (developers, designers, etc.) to keep projects moving

• Prepare agendas and briefing notes ahead of client and internal calls

• Track recurring items like monthly reports, Shopify updates, and retainers

• Use AI tools where helpful to speed up workflows or streamline communication

• Help maintain and improve internal documents, templates and processes

🔍 Light admin & research

• Research Shopify apps, integrations or features to match client requirements

• Draft or adapt proposals and quotes using templates and past work as a guide

• Identify ways to improve efficiency or simplify how we work, internally and with clients

✅ Must-haves

• At least 2 years working in a digital agency or similar client-facing environment

• Hands-on experience managing Shopify accounts - you know the platform and its ecosystem

• Confident managing client communication across Slack, Zoom, Asana, and email

• Comfortable running regular check-ins and leading client conversations

• Proven ability to spot opportunities and help sell in agency services (e.g. UX, CRO, development, retainers)

• A calm, proactive approach when things get busy - you’re the one who brings structure and clarity

• Able to manage tasks, chase progress, and flag blockers using project tools like Asana

• Based in the UK, within one hour of London by train (for monthly planning sessions - travel paid)

• You must have the right to work in the United Kingdom

🌟 Nice-to-haves

• Experience preparing scopes, quotes or commercial proposals

• Familiarity with ecommerce tools like Klaviyo, Hotjar, GA4 or common Shopify apps

• A basic understanding of UX and CRO - not a designer, but you know what makes a site convert

• Previous experience with account planning or structured growth strategies

• Comfortable coordinating with freelance partners (devs, designers, etc.)

• Familiar with AI tools and curious about ways to use them to improve day-to-day delivery

• This is a full time role

• We’re a remote-first team, but you’ll need to be within roughly an hour of London by train.

• There’s a monthly in-person session in London for planning and strategy, with occasional client events or additional meetups when needed. Travel expenses are covered.

• A chance to work closely with the founder and make a real impact

• Work with lovely long-term clients who value strategy and quality

• Autonomy and trust - no micromanagement here

• Room to shape the role and bring your own ideas to life

• Low-ego, collaborative team culture

• Competitive salary (£30–35k DOE)

• Performance bonus tied to client growth and commercial success

• Remote-first with paid travel to London